This was my first experience with a service provider in my new home, and i did not know quite what to expect. I had an issue with my air conditioner not turning on, and it ended up just being turned off in the circuit breaker panel. My technician Keith pointed this out to me, but also pointed out the other utility shut-offs and placed tags on them so that i would remember in the future, i was actually very impressed with the approach, and will definately use Horizon again in the future (hopefully i will not need them again in the near future :)
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