Rude, incompetent, and uncaring. From the moment you walk in, you are greeted with unfriendly faces, scowls, and bad attitudes.
It appears that any patient to them is a nuisance to even be within their space. What bothers me most about this office is that they have forgotten about the value of the customer (or patient - but don't forget it's still a business and we can choose where we go!).
It's as if they are doing you a favor to even see you. I was treated like I was bothering them to even walk in the door. The attitude of courtesy and friendliness is long gone in this office.
Only to get worse, I later found that they billed me for services that I didn't even have done. When I called the office for clarification and correction, I never got answers and was only passed around to someone else who could only help me with this response - ""I'm going to have to let you talk to the Office Manager with that."" The manager and billing person were never around to talk to me for some reason..... Go figure!!!
I spoke to ""Jeff"" on 8/4/2011 I was told by him he will check what the charges to my insurance were for..He was post to call me to my cell phone on the same day after 5:00 pm. I have not hear anything from Mr: Jeff the office coordinator.
Was this incompetent office staff or a deceitful office staff? That is still to be determined.
Unfortunately, I can't recommend this Bay Eyes Office to anyone.
Yes they got $ 35.00 dollars from me as a co-pay when I was not post to have a co-pay because my insurance cover 100% my eyes exam.Also I left the eye glasses prescription at the front desk because they tried to sell me the prescription for 30.00 dollars.But they are going to loss more when i pass all this information to my friends and all the doctor offices around Foley,Alabama
My insurance was billed as if they saw me as an emergency when it was only an eye check up.I'm Italian and I have olive skin and black hair the woman in the check out window don't even looked me at the eyes when she spoke to me.I was treated unfair in that office and I will follow a complaint with the BETTER BUSINESS BUREAU.
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