We knew exactly what we needed, we just didn't have the expertise to do it. It was only replace the two valves under the bathroom sink. It involved soldering, so we wanted a professional to do it. When we called and asked for an estimate, they refused to give us a ballpark estimate. The tech arrived and confirmed that we were right, we only needed the two valves replaced. He was here for a total of 45 minutes, only about 25 was spent on the job, the other 20 minutes was spent ""pricing"" the job and trying to convince us to get other stuff done. The job was completed at a satisfactory level, but honestly, as a professional there wasn't too much he could have messed up. It cost us $300! For two valves that were totally accessible. Seriously?! When we spoke to customer service they were completely unhelpful and condescending, which of course made us even more upset. The tech was nice, but the service in general was terrible. I will never use them again. We feel totally taken advantage of.
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