I recieved your phone call the other day regading my feedback on my experience with your company. Here it is: \r
1) Your people. Every person we dealt with was an absolute pleasure. All had genuine smiles and appeared to enjoy their work. Vinny is a wealth of knowledge on pool chemistry & filtration, and Josh is a superb salesman. He was able to help us figure out exactly what we wanted in our pool and then translated that to the rest of the team for a beautiful end result. Both are a valuable asset to your organization. \r
2) All of our calls & emails were returned promptly. A huge plus ! \r
3) Each step of the process was thoroughly explained....especially the 'ugly' phase after installation / before concrete. \r
4) The final product is beautiful and we couldn't be happier with the pool. Vinny's (or was it Josh's?) reccomendation of cutting off the tile border on the river pebble liner worked out especially well. I actually had a few people ask if it was concrete or gunite. \r
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All and all, we had a great experience, and have not hesitated to reccomend your company to our neighbors, several of which have seen our pool and decided to 'take the plunge' themselves. \r
Thanks again for everything!\r
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July 11, 2011
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