10-28-2011
I had to say customer service has improved to a 100%. I was able to establish a relationship with the owner Mike. So I decided to go ahead and swap my automatic transmission to manual. Although it took a little longer than expected the guys did a great job (after swapping was done there were some minors problems that I had to come back to be taken care, but nothing major). Mike was very nice and helpful during the process. I will come back as a customer to Eurowise. Even at first I did not have a good experience Eurowise did the best they could to have me as satisfied customer. Thank you Eurowise.
I had a bad customer service experience at this shop around the end of June 2011. First of all I was given an estimate of $1600 to repair issues related to the engine light on my VW Jetta 1998. I left my car on a Tuesday and car was not ready until Friday, so it took them 4 days to have my car ready. No one call me to let me know that the car was ready to be picked up. I had to call the shop around 3 times during the week about the status on my car. I finally picked up my car on Saturday (after 5 days being on the shop). I paid for the repair about $2100. The guy at the counter Phil Pinto was not friendly at all when I was reviewing my bill and asking questions about the job done on my car. After he (Pinto) handed the car keys he did not even tell me where my car was located or bring the car for me to their parking lot. I had to walk & search for my car on the street and finally find it about half of a block from the shop. When I turned on my car I noticed that right side back seat window was not repaired (I was charged for this). I went back to the shop and I talked to Pinto about it and he stated ""I was not here when the car was dropped off for repair"" and he called the owner to talk to me. I spoke to Mike he stated that the part (window regulator) was ordered from the dealer and will arrive on Monday. Mike gave me 2 choices either leave the car with them (no body bother to call or let me know about the ""window regulator"") or come back on Monday. I took my car and told them I will come back on Monday. Meanwhile on Sunday I was driving my car and all of a sudden engine light went off again. I called the shop on Monday and spoke to Keith very nice guy. He stated that the part has not arrive yet and that they will call me as soon as the part arrives. I also explained to him about engine light went off again. Tuesday I called them again around 11am spoke to Keith and stated shipping of the day has not arrive yet. Mike (owner) called 2 hrs after and indicated part has arrived and to bring car to the shop which I did. Finally my car was ready on Wednesday. My car was ok for about 3 to 4 weeks from the last time I left the shop. Now (end of July beginning of August) my car has turn off about 5 times when I wait on a traffic light and guess what engine light is back on again. I'm taking my car back to have them check again (warranty on repairs with this shop suppose to be 1 yr or 12K miles whichever comes first). I will write a review after they check my car for the third time.
more