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Impossible to evaluate treatment if you cannot get in - Review by citysearch c | Advocate Health Care: Sam Speron, MD

Advocate Health Care: Sam Speron, MD

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Impossible to evaluate treatment if you cannot get in 8/6/2011

I purchased a voucher on Dealfind for this business but apparently most of the voucher buyers will never see if the service is any good. First available appointment was 8 weeks away from the day the vouchers were sold; the scheduler said they were overwhelmed by people calling with the vouchers. Appointment was rescheduled without my approval (not convenient, but I went regardless). Another woman drove an hour and showed up to find her appointment was cancelled and the earliest available appointment was in 3 weeks (after her vacation, the reason she wanted treatment). I was told that they could not treat me because I had used a minute quantity of acne medication on my face. When I made the appointment I was not told to stop all medications for several days, nor does it specify that on the website. I was told to contact Dealfind for a refund on the voucher since they could not treat me. They kept the voucher. Unfortunately the other customer had already left and could not use my time slot. Extensive ?medical questionnaire? required info about ?How bad do I look? and ?How much do I worry about my appearance? and also if my sexual activity was a problem. Not sure how that relates to a facial. This business is selling vouchers via multiple discount programs and search directories (Dealfind, Groupon, etc.) but cannot deal with the volume of appointments, or manage to inform patients. Everyone who works there has lovely skin. more
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