The most HORRIBLE service I have ever had. The staff at Rilassi is more interested in talking to each other about their morning, boyfriends, hair, clothes, doctor appointments, weekends, date nights, etc than their actual paying customers.
Examples of recent interactions:
-I accidentally spilled my coffee at the creamer station. I asked for a towel and instead of rushing over to help clean it up, they had to find me a towel IN THE BACK and then tossed it on the counter at me.
-Today I had my coffee set on the counter with a scowl because I apparently interrupted her personal conversation.
-I ordered a sandwich and they were out of one of the vegetables. Instead of offering a replacement, they just left it out and still charged full price.
-Finally, (and this is petty, I know) they have a sign up on the wall next to a bottle of hand sanitizer which has a typo in it. I finally pointed out the typo after looking at it for a couple of months and the reply was, ""Oh, the owner doesn't care and won't do anything about it."" This lack of attention to detail scares me! FYI, the same sign is still up 4 months later.
Today's interaction was the last straw. I will NEVER go back. I would rather make my coffee at home and bring it to work than give them any more of my money. It's too bad because I do like their coffee...
more