My husband and I, along with two male friend, went to Como's for dinner last night. Our experience didn't start poorly. A girl sitting at a desk right by the door told us we could sit where-ever, and we didn't wait more than 5 minutes for someone to drop off menus or the waiter to show up.
The waiter didn't seem all that bad, he joked with us about how everyone was getting water except one. When we chose our spot, there were only two sets of silverware, and it remained that way all night.
Our drinks came quickly, and were refilled when needed.
We ordered without problems, but it was when the food arrived that things started to go downhill.
I paid $10 for a deluxe chicken sandwich with no more than ten fries, and the waiter forgot to bring my coleslaw. He also forgot my husbands salad (which he ordered with french dressing, and it wasn't until the salad was brought out that we were informed they didn't have french, even though he asked if they did). On top of that, one friend ordered just the fish sandwich, and it arrived deluxe. He was short on cash that night, and ended up using the rest of what he brought just to pay the extra $4 for ten fries.
The lettuce on my sandwich, and my husbands salad, was the white inter layer of iceberg lettuce and was already turning pink and yellow along the edges.
After finishing our meal, our waiter brought our check. My husband asked if he could divide it up, as we clearly were not a family with small children (the only time you should assume its all on one check), but a group of friends eating out together. He explained ""You would have had to tell me that at the beginning."" If you couldn't divide the check up after giving it to a patron, shouldn't you ask how the check will be divided at the beginning? As it was, we all had a strange assortment of bills, and my husband and I only had large bills. I don't have a problem buying dinner for my friends, but the waiter made things complicated by not asking if the check was divided.
The next surprise we found is that there is a 20% gratuity for a table of FOUR. Not only was our service not worthy of 13% for a tip (I usually tip 15% if I didn't have complaints), but I NEVER tip 20% unless the entire dinning experience was perfect. I have NEVER heard of a place charging a 20% gratuity, much less for a table of four.
I was so irritated by the time we left I wanted to speak with a manager, but my husband encouraged me to let it go and just leave.
Overall, the food was only so-so for an outrageous price, and the service was shitty at best.
8/21/2011
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