I ordered woven wood roman shades from the Blind Man early June 2011. I was told 2-3 weeks from order date to install. When I called three weeks later to check on the order I found out the sales rep had gone out of town, there was a problem with the order, so that's why I hadn't been contacted nor the order placed. Who knew the whole company rested on the shoulders on one sales rep? So nothing had been ordered yet at the 3 week mark. (But of course they cashed my 50% deposit check.) Did the sales rep or any employee ever call me to tell there was a problem with the order? Nope. \r
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So, we straightened out the problem. (The fabric for the banding that I picked had been discontinued.) And I was told the order was being placed. Three weeks later I call again for an update, am led on, told someone will call me back, no one ever does, I keep calling during the week and am finally told they have finally been ordered and should be shipped soon.\r
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I wait another week and call to check on the order and am told they are shipped from Phoenix and it should be 3-4 more days before they can be installed. Nothing happens after 4 days. I call again and am told they WILL finally be ordered so let's set up an install date for late July. I call to confirm on the day of install and am told they have been back ordered and the order hasn't started yet!!! I demand to know why I constantly am LIED to and why can't anyone EVER CALL me with updates? I DEMAND A REFUND and they relent to give me my $500 back. ""Are you sure because we really can place this order today and have it to you next week?"" Are they insane? She really said this to me!!\r
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After being lied to another 2 times (""oh, checks are cut August 1st and will go out the next day""....""Oh sorry, we really are printing the check today."") I finally got my refund check August 12. \r
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If I ran my company the way I have been treated I would be out of business. How do they do it? Simply call folks with updates and don't lie to them! THE ONLY THING THE BLINDA MAN WILL DO QUICKLY IS CASH YOUR CHECK.\r
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