HORRID, RUINED DAY
DO NOT GET YOUR WEDDING HAIR DONE HERE. I booked this appointment months in advance. I made it for Me (the bride) my mom, my mom in law, and my 3 sisters/bridesmaids. I was assured on the phone that they would close the salon for us and we were to bring pictures of what we wanted for our styles. There was a comprehensive form as well detailing the hair texture and desired style of the heads they were to style. All of this was done in advance. We arrived. They quickly got to work on most of the girls with rollers. That is where it all went bad. . . Another bridal party walked in and it was as if me, my sisters, and mom(s) disappeared. We were literally set aside for hours. No one even communicated why. My mother in law was made to sit with wet hair for 45 minutes. ""Shay"" the owner is the most rude, unprofessional, disconnected and flat out mean person I have ever encountered personally and professionally. I was on a schedule and had paid contractors WAITING for me at the hotel, not to mention a schedule to adhere to and Guests that spent thousands to come to my destination wedding. When I expressed to her my concern, I said, I am a punctual person, I have videographers and photographers waiting for me as well as guests . . Her response: ""It doesn't start til you get there anyway . ."" Seriously???? I am NOT a person who has ever made anyone wait especially as dollars and minutes are going to waste with my media vendors, She acted with no urgency and as a result my ENTIRE wedding was thrown off schedule. I was unable to do several of my planned events because of HER, Shay wouldn't allow ONE staff member to literally TOUCH a bobby pin without her permission. Each minion had to ask her permission before they did anything. So what looked like a staff of 5 turned into a staff of one . . ""Shay."" She was rude to her staff, controlling and it was obvious they were all fearful of her. On top of that she couldn't work on one head at a time . . she would do something to my hair, walk away and be gone for fifteen minutes, come back for one minute then leave again distracted by the OTHER wedding party they booked. I was incensed! As for the hair . . I came in with a picture of what I wanted, envisioned for my one day that a bride gets. ""Shay"" decided that it wasn't right, said she couldn't do it and SCOLDED me for not coming in for a consultation. When I booked NO ONE told me to do that. Its my first and only wedding, how was I supposed to know? As my hair didn't come out how I wanted it , she reminded me that it was my fault for not coming in for consultation. I brought in a picture as instructed. Why did I even bother? Shay basically did what she wanted. She chose a style and started to do it, I asked her to do my hair in the other direction where I ALWAYS wear it and she said NO. that it wasn't going to look right in that direction. Throughout her appointment (because it didn't feel like mine) she insulted the texture of my hair, how my 'side burns' look, she insulted my tiara and THREE TIMES her and her staff got my NAME wrong. I didn't feel at ALL special in that salon, I didn't feel average. I felt as if they disliked me! The style was wrong for my hair texture, the humidity that day and it looked, like a sideways french braid that anyone could have done. My hair fell about half way through the ceremony and I could not be more sad. When I look at the pictures, I cry. when I think of how my family and I were treated I want to vomit.
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