After receiveing a dry haircut from Ricca when normally I receive a shampoo and cut; my haircut was horrible! Called and asked for it to be corrected and was offered another dry cut by shampoo girl. I advised her that the dry haircut was the problem; I needed a shampoo and cut. They did not call me back until 1 1/2 months later and the shampoo girl left very unprofessional voicemail on machine in which she laughed througout the call. Ricca should have called and made this problem right herself. I was a long time customer and I will not be back.
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