Shockingly poor customer service by the owners, Jeff and Marcy. It feels like they are doing you a favor. Plus, they are not helpful in the least in assisting to pick out/ design the right curtain. Expect to wait a few weeks to sign the order, and another 3+ months to get your product installed. Comparable custom drapery shops have the order ready for signature within a few days and the drapery ready in a month. Phone calls or emails generally don't get returned. Avoid at all costs!!! There are dozens of wonderful custom curtain shops in NYC.
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