I must believe that all those 5 Star rating reviews were done by employees of Regions Van Lines. This has been THE WORST moving experience of our life. In the last 22 years we moved twelve times including three overseas moves and five long distance moves across the nation. Every time we were dealing with professional movers giving us ""binding quotes"" and had hardly any damages.
NOT so with Regions Van Lines. We received quotes from five different companies. Regions' quote was the second least expensive quote and they called it a ""binding quote"". However, their binding quote was not binding at all. After everything was packed up we were hit with extra charges of an additional $3,200 for extra items. We only added a King size bed with two night stands to the original order. We were told this would be an additional $400-500, but not an additional $3,200. We could have bought an entire new bedroom set for for that.
Regions' ""specialist"" came to our house and saw all rooms and items, but all of a sudden there were extra items and more boxes which would require the extra charge.
When their crew came packing they dropped a baby grand although we were told that they are experienced with moving pianos. Hardwood floor was damaged by their crew and they did not even notify us of the damage.
I made every possible effort to contact management in charge at Regions but until today don't know who really is in charge or not. It must be that mysterious ""Mr.X"" who owns the company. I was just told by Alan Myers, so called Customer Service manager that he is only the ""messenger"", but my complaints were not heard.
When our furniture arrived we were shocked about how they were stacked and loaded in the truck. So far we counted not less than ten (10) damaged pieces of furniture due to careless handling. In all the moves we have done before in our life we had combined two damages in total. With Regions it has been at least ten damages pieces of furniture. One of the members of the crew unloading and unpacking mentioned that he is in the moving business since 25 years and had never seen that many damages due to careless packing and loading on the truck. Even items we were charged an extra fee for ""custom packing"" were damaged...
When I called Alan Myers, customer service manager, to complain the line mysteriously went dead, but before it did (or did he hang up on me...??) I heard his comment to one of his co-workers calling me a jerk. A nice way to call your clients after overcharging them Thousands of Dollars.
Regions quotes you a competitive rate as bait and once they reel you in they over charge you exceeding the binding quotes of all the leading national moving carriers.
DO NOT USE REGIONS and dfo not trust their word nor promises as they must not be trusted.
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