I found out about it online (coupon) and we made a special trip, six of us from North Raleigh for their regular All You Can Eat Ribs night. Not a long or hard drive but still 20-25 min to get out there on a work night.
They pulled a few tables together and disappeared so we assumed it was safe to seat ourselves (the pictures are deceiving on the size of the place, what you see is what you get). 15 minutes later a waitress came by and got our drink orders. 10 minutes later another waitress brought us water, but not the coffee or the beers-we still had to wait another ten minutes for that. All the while the staff was MIA or otherwise occupied with random nothingness; really, the bathrooms could stand to be cleaned up if you've got that much time on your hands while ignoring paying customers. After much time arranging the creamers in a cute little circle for us the bartender dropped those off and disappeared. The original waitress came back a few more minutes later, took our order, didn't write anything down and of course all the sides were wrong. And that was after she came back to check on some of the sides that she ""forgot"".
Between the tag teamed half effort on behalf of the staff...then the nerve to try and say that the regular special (printed in ink on the laminated menu-i.e. doesn't change) was an ""other offer"" and could not be combined with my coupon. They did accommodate my request to split the bill so I could use the coupon on one of them; however that should not have been my idea. And I had asked to see the bill before applying the coupon so I would know what to tip on; I wasn't being cheap either-there were six of us vs. a $20 coupon (still over $100 tab after coupon, before tip).
Overall, the poor service really ruined it for me and I'm sorry I didn't read the reviews first! I could have saved time and money, by eating in town or even better at home.
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