I have been using Tropiano for 4-5 years. I live overseas and come home every summer. My family pays over $400 each way from JFK to Hatfield, PA. SO we pay nearly $1000 a year to them. The drivers have always been kind, courteous very pleasant. However, when I have called them the people are very rude. My (normally laidback) husband said the same thing, as did my mother. Even one of the drivers agreed that the people in the office are not very professional. This seems to be a common theme when you read the other reviews.
I came home last week from overseas as usual. When we got to the driver he told me that someone had called the office and told them to wait for 3 hours only. He said he was worried that we'd be left. It turns out they lied to the driver. They called my mom 3 times saying we were talking so long, it had never taken so long before, this was highly unusual and they were going to charge us for the long wait. My mom was terrified that our plane had crashed and burned.
When I called to complain about the extra fee, I was told I should have called to tell them I would be late. CIndy said, if you were held up in customs, you should have called. She told me they do thousands of international flight pick-ups and this was not normal. I told her the guy at customs at JFK said that 3-6 PM is the busiest time for them. Three international flights came in. That's over 1000 people going through customs and then getting their luggage. She said that 2.5 hours was much too long and that I should have told them I would be late and that I could dispute it with my credit card company, but she wouldn't credit anything.
I said if they do so many international flights, they should be familiar with this. it's a no brainer. We were not held up, just moving with the line. She then put me on hold for 15 minutes and never came back. A guy finally picked up and took my number to have someone call me back. Of course no one did. I was a loyal customer. No more!
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