I ordered a wedding gown from Gwen's Bridal Boutique, on the westbank expressway in January 2011. I was asked to put 75% down in order to order my dress (which was in the contract). She asked specifically for $1000.00, which was what was paid. I called back in June 2011 to find out if it was in, as it was supposed to be in before hurricane season in lieu of hurricane Katrina. She then stateded that I need to pay this in full. I sent my mom to pay the rest. My mom was asked to write the check "" To Cash"" which she refused and wrote the check out to the boutique. I called again toward the end of July and was told that it would be in within 2 weeks. In August I called several times and she told me that the tsunami in Japan was delaying production of the dress. She told me that the manufacturer, Maggie Sottero, had issues with a driver and shipments had to be returned. On 8/18/11, I demanded the phone number to the manufacturer, which she gave. I called them and they were only able to disclose minimal information due to a privacy clause in the contract. However, I was informed that they spoke to Gwen, the owner of the boutique, and that she released my dress to be shipped and it takes 5-7 business days to be processed. I called 8/29/11 and she informed me that my dress was in, but she had to ""pick it up"" and it wouldn't be available to me until 8/31/11. Well, I called today to pick it up and now she is saying I can't get it until Friday, 9/2/11 because it is on ""will call"" needs to be paid for. I informed her that this shouldn't be an issue as my dress was paid for in full since 6/16/11. She states she is waiting on money to come in for the dress. Evidently, she is ""robbing Peter to pay Paul"". Please expose this so noone else will have to go through this. Stay away from this place and will be seeking legal counsel. If you don't believe me check the Better Business Bureau!!
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