All the bad reviews is true. Do not look for bargain with this company. Let them rip off big guns like corporate relocation. They might have quoted you a good price but the actual bill doubles. My movers showed up at 7pm with a scheduled time of arrival at 3-6. I live 10 minutes from Brighton where these guys are coming from, yet they gave me 1 hour of travel time. When it got completely dark, they decided to back the truck into my driveway which knocked down a few branches of a tree. Their truck was not big enough to fit everything in so we decided to make a second trip. At 1130 at night, the second load with only a few piece arrived and the foreman is standing in my house telling me that it will take him another 2.5 hours to complete the unloading. Brings my total hours to 8.5 instead of the 5 hours I was quoted for. I said no way it will take 2.5 hours (he would have to stay til 3:30 am the next am) and refused to pay for the extra hours. He then threatened to take my stuff back to storage and closed the truck on me. I called Newton police. All the time he was on the phone with his boss Issac the dispatcher. I guess the company policy is to get payment, no matter how ludicrous it is, in any means possible. And that is their only priority. They do not care to lose a customer and their reputation along with it, just to get paid, even at 12 midnight. On their form, it says completely non-refundble for any reason. I wasn't going to give this guy my credit card so that he could abuse the hours he didn't work. He refused to work so finally I paid him. And he was done in less than an hour as expected. My final bill was $1300 instead of $700. I found out the next morning the payment he forced me to give him was posted immediately at midnight last night. Jose the foreman spent so much time fighting with me and taking breaks to care about doing his job. They didn't even reassemble the furnitures because it was already 1am. This company is working their movers to death. These guys do 4 jobs a day, starts out at 7am, finishes by 1am, no meal breaks and under constant pressure from their bosses to charge more and get paid on the spot. It's the company policy that's the culprit here and Jose being a real jerk.
more