I had an older Panasonic rear projection TV, the really heavy bulky ones. There was one green spot in the top left corner everything else worked perfect. Well I called these people to get it fixed. They seemed legitimate on the phone, but not when they got here. The guy walked into my house with mud on his shoes and didn't care. He tracked in right through my office kitchen right to my living room. My wife was so upset she was scared to say anything. He RIPPED the back off the TV and then it wouldn't turn on. From here they needed to take it in, but not before YELLING at my 8 year old son to get him a glass of ice water. I wish I was home for this because he upset my family to the extent that I no longer allow service men in my house without me there. Seriously who do they think they are. Anyway they took the TV in, my wife didn't object. It weighed about 150lbs and was 5x4x4 feet in size. The guy wrecked my carpet dragging out the door. We were planning on replacing our carpeting, but that's besides the point. I called in a week later and they said they were still waiting on the parts. Two weeks later and they were still waiting. After a month they said they had to special order the part and it would take about a month to get. I told them to just give me the TV back, which was reasonable I thought. Then they gave me the run around until I threatened to call a lawyer and then the told me they ""LOST MY TV"" no joke. They LOST a 150lb TV. Also they never actually ordered any parts for it because they couldn't give me any work orders or service orders for the actual repair. They offered me $50 for the value of the TV. That was not acceptable. I told them to replace it. They gave me a similar TV for my troubles. It died 6 months later. It took me 2 months and over $300 for some older TV than I had originally owned, in addition my family was made uncomfortable in our home. I hope they go out of business or get put in jail for scamming customers and damaging private property at their leisure.
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