I wish there was an option NOT to give any star! I paid a repossession fee to this company and received a statement from them indicating my new balance. I then received a later notice with was $306.00 more than what they quoted me. I contacted the company and spoke to a representative by the name of Ignacio who asked me to fax the statement to him. After talking to him he advised that at the time of that statement, I had not been billed the repossession fee. He advised that since they paid it after I paid them; they added that fee back to the balance on my account. I have had this matter escalated all the way to the Vice President who maintains that what they are doing is legal. It is wrong for them to add something to my balance that has been paid. He was condescending and when I mentioned turning the matter over to the BBB, advised me that I should check out his B+ rating. This company has thousands of complaints of unethical billing practices and uncouth business standard. The way that their billing is set up for matters such as this, had me paying twice for the same fee.
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