Heartbreak!!!! UNPROFESSIONAL, IRRESPONCIBLE, DISRESPECTFUL, and DECEITFUL are the adjectives to describe the HOUSE OF BRIDES and their employees. Ordered/ paid in full for my dress 9 months ago and was told it should only take 4-5 months at the most for it to arrive. On multiple occasions was called and told my dress had arrived. Only to find out that it had not. They gave me a 2nd date for sure when it would be in, again no dress to be found. I called several times over several weeks looking for updates. Every time they asked me for my name and information placed me on hold and ironically each time I got disconnected. I would call back and no one would pick up, I would be placed on hold for 30 minutes before getting disconnected yet again, or heard responses like ?the person you are looking for my just stepped out?. Needless to say it is less than 40 days until my wedding when they notified me that I would not get my dress.
Too bad I did not check reviews before walking in. I wonder if they understand Karma, because what goes around comes around.
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