Took an uninspected boat out onto the water and had a disaster of a time. The previous users had a tubeing rope stuck around prop and when taking my family (with 3 kids) out, the boat's deck filled with water (a pontoon boat, supposed to be safe) we were submerged to our knees in water and our stuff floated to the back of the boat almost coming out of the boat, we spent an hour untangling the rope from the prop, another hour getting towed back. The worst was trying to defend ourselves to the owner who kept argueing that he doesn't know for sure that we didn't cause this rope damage and can't refund our money, but will give off 1/2 off our next visit. That is entertaining, for the fact that 1/2 our rental was getting towed and bringing the boat back an hour early for it had just been submerged on water. The best part, is after finally agreeing to get 1/2 our money back (it should have been all) I called to have a refund credit card reciept mailed to me and was told he could ot go out of his way to get a stamp and go to a post office.....WHAT??? I had the fear of my family sinking in a pontoon boat that was not right from the start and you can't mail me my reciept?? He didn't even want to give me my reciept telling me it would show up on my statement. Sorry Ken, don't like to bad mouth small businesses but you need a reality check.
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