Have you ever been hung up on by a shop owner while explaining (quite calmly, I might add) why you are disappointed with their service? Neither had I until today. Without delving into a page long, point-by-point rundown of the scenario, I'll just say that I haven't vacuumed my home in almost a month and Carla still feels they were in the right in not informing me that the part I was waiting for is on back order.
more