I concur with all the bad reviews that have been written and only wish I had checked this site before going to Bridal World. The owner was very pleasant and supportive at our initial visit, but once we placed our order everything changed. We ordered a wedding gown, 7 bridesmaid dresses and 3 flower girl dresses. The good news is that eventually we received all of them, but not one was sized correctly, everything was late, and every commitment the owner made was missed at least once. She refused to talk to us on the phone, and only occasionally would respond to e-mails. We spent several hundred dollars on alterations at another bridal store, negating any discount Bridal World gave us. We learned that she is not an authorized reseller for the wedding gown she sold us and are still trying to determine if it was authentic or black market. She refused to produce any official paperwork from the designer. She shows designs on her website that she is not authorized to resell and misrepresents her business as an authorized reseller of popular lines. We are in contact with the designer she misrepresented to us to try to help them take legal action against her. Our daughter was in tears 2 weeks before her wedding wondering if she was going to be wearing a knock-off dress that didn't fit right. A special thanks to The Bridal Collection in the DTC area for rescuing the dresses for us. If you are looking for a formal dress, go there. You may pay a little more, but it will be worth it.
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