August 5, 2011
Tan Nguyen made the purchase of our new Hyundai Elantra Limited a positive experience instead of a grinding ordeal. Over the phone and through the Internet he asked questions to gain an understanding of what we thought we were interested in. He then provided us with several quotes for different Hyundai models and their trim levels. He set an appointment time convenient for us to meet and was prepared to show us the same models he had quoted us. He encouraged us to experience the different models by driving and examining their differences. He placed the cars beside each other to ease transition between vehicles. Once we had made our decision he facilitated the paperwork with no surprise fees, add ons, or stress inducing pressure. He listened, was attentive and considerate, answered every question, and maintained his sense of humor. We made a friend yesterday. When the time comes to buy another car, we will go back to Dick Hannah and work with our friend Tan.
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