My friends were sweet enough to throw me a surprise birthday dinner here at Jade. The decor is nice, great location in Forrest Hills. BUT service was horrid. It took them an hour and a half to bring us our food. Yes, we were a big party but that wait time is ridiculous. While we were waiting, minor essentials such spoons, knives or napkins were not provided. Out of a party of 12, the waitress asked ONLY two of us if we wanted anything to drink. The rest of the group was not thirsty according to her. So I had to get her attention so the rest of us can get some water and Thai iced tea. So the ""Thai iced tea"" came, it was more like sugared water with a hint of orange coloring. I asked the waitress for some milk for my ""Thai iced tea,"" it took about 20 minutes to come. When I reminded her about the milk, she told me they were ""making"" the milk in the kitchen... Hmm, I don't know... I never heard of a restaurant making milk before.
So after the looooong wait, the food finally came. Some would think the food would be outstanding for the amount of time we were waiting for it. But no, another disappointment... Food was ehhh... but we were starving.
And so the bill comes... they automatically charged us a 20% gratuity... We didn't feel like that they deserved anywhere near 20% so we shorted the bill by $19. As we were leaving, the manager (Raymond Taylor) stopped us about a block away. We told him they didn't deserve the 20% but he was pretty much an unprofessional @sshole... He threatened to call the police on us for the undeserved $19... If you want to know what this guy looks like, just look for the white guy on his cell phone, not really doing anything for the place other than holding up the wall. He has absolutely no courtesy to his customers, especially for a party who was paying a $400 bill, in which the service sucked ass and the food was below average.
I would NOT recommend this place at all... Unless they get new management or send good ol' Raymond to managerial training or just basic common sense training...
There are other places in Forrest Hills that would treat their customers better...
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