In response to Mr. McLean's response to my letter, my letter was not retroactive nor was it intended to hurt his business. This forum is designed to voice good and bad experiences with any firm. My experience was, unfortunately poor. However, once I finally had Mr. McLean's attention, and was able to bypass those who did not wish for me to speak to him, he DID correct the error. While I was told by his associate that it was a payment error and I would have to a month for funds, it turns out, per Mr. McLean that it was an error whereas the rental client was undercharged. To Mr. McLeans' credit, he paid the difference out of his own pocket, the right thing to do as it was his firm's error. I'm now happy.
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