I purchased a LivingSocial deal for x-rays, cleaning and 1 hour laser whitening in April. I went in to redeem my deal in June. I was seen at 11 AM for my consultation and X-rays that were scheduled for 10 AM. They were an hour late and did not seem to care.
When the technician was actually taking x-rays it didn't seem like he had any idea as to what he was doing-the machine bounced around and for sure was not still enough to take an accurate x-ray. He said it was his first day.
The ""Dr."" came in and said everything looked great in reference to my x-rays. He poked around at my teeth and made me bleed everywhere. Then he told me I was good to go for my next appointment (cleaning and whitening). I asked to see my x-rays and they wouldn't show them to me. I asked for a copy of them and they said it would cost me $100. Wasn't that supposed to be part of the deal?
So I scheduled my next appointment. I would be seen almost a month later for my cleaning followed by my whitening.. one appointment after the other. I got a confirmation phone call on Monday and then I called to confirm again on Tuesday- just to double check the time.
The day before my appointment I was told that things had been moved around and they couldn't see me for the whitening because they had other patients to see. I was confused I had scheduled this appointment a month earlier and confirmed this appointment twice. The girl on the phone (Cory, who was very nice and I felt really bad that she has to work for these people) had to make excuses as to why they couldn't see me and then after back and forth phone calls they confirmed an appointment for me next Monday or Tuesday- said they were wide open both days. Again, cleaning followed by whitening I selected Tuesday.
Then today another phone call in regards to my Tuesday appointments. The Doctor is saying now that they are not taking anyone for a cleaning followed by whitening. I would have to come in for separate appointments. So I suggested I come in Monday for the cleaning and Tuesday for the whitening. Well- all of a sudden they were booked all day Monday. Oddly enough- there are no Whitening appointments available for months. I have had it.
I called living social and told them of my strange experience and they told me that this Windemere dental group livingsocial deal was already under investigation because they have had tons of reports of this being a scam. They refunded me and even gave me a credit which I thought was very nice of them.
more