I recommended Heart of Chelsea to a friend, who checked the online reviews and told me she was hesitant to take her cat because of those reviews, so I'm writing my own.
I have used Heart of Chelsea for about six or seven years, finding them after I had issues with another group of Vets. I wanted a vet that would test before automatically vaccinating my dog. Heart of Chelsea did and in fact my dog didn't need the shot. I still wonder if over vaccination causes some problems, especially in smaller breeds, so I was pleased to find vets that exercised some caution.
But more importantly, when my dog started having some problems, I took him in and Dr. Siebert quickly and accurately diagnosed Cushing's Disease. This was confirmed by a blood test. Then they suggested I take my dog to an ultrasound specialist to see if the disease was being caused by an adrenal or pituitary gland tumor. This was not a frivolous suggestion. It determined and improved treatment for my dog. Moreover, the specialist they referred me to was excellent.
The Heart of Chelsea vets have successfully treated my dog ever since, adjusting Cushing meds when needed and dealing with emergencies, including a chocolate episode and disk problems.
My favorite vet there is Dr. Crane, who will take the time to answer all questions fully, and who treats my dog like gold. But all the vets I've seen there have been really good.
Now, they are expensive (thus 4 versus 5 stars) but I have to say they are no more expensive than the other vets in my area. I think the solution is probably pet insurance, not trashing the vets. Thank you, Heart of Chelsea.
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