On monday our 2002 chrysler 300 was running excellent but the check engine light was on. I left it with this shop. I was called later Monday afternoon saying diagnostics showed two codes and would require a tear down at $289.00 I said O.K (the first wrong decision). The Manager Beryl Burke asked me for my birth date. I thought this strange but gave it. On Tuesday I was called and told the transmission would need a total rebuild at $2662.00. Remember this car was shifting excellent when we drove in and running perfect, just the check engine light on. I said no, as the car was not worth a lot more than that and I would salvage it at $750.00. They called me back and offered to do the same work with a 6 month 6000 mile warranty at $1975.00. I said yes (the second wrong decision). They then asked me for my Mother's Maiden Name. In a hurry I gave it to them and hung up. Then it hit me, they are phishing my ID information. I called back immediately and said why are you phishing my personal information as I am not asking for credit. They aid for security but this is BS. They are phishing customers ID information. On Friday I was called my car was ready. I paid the $1975.00. My wife goes to the car and the battery is flat out a dead. A new battery from Sam's Club only a little over a year old and we have never had a problem. The mechanic said batteries seem to go dead in their shop. They had to start the car with a batter charger. Also the car would no longer idle and vibrated at 4000 RPM in neutral. I was afraid we would not get home. Again, the car was running excellent when we took it in. But you know what? I was so infuriated wth this place I did not even go back. I have no doubt any further attempt would have been in vain. I went straight to the dealership about 5 miles away, traded the car for basically the tranmission repair and bought a new car. I would never set foot in this establisment again. I also reported the attempted phishing for personal ID information to the Credit Bureau, BBB and FTC. Hopefully they will stop them from trying to steal a senior citizens ID information in the future.
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