I am a previous tenant that feels the practices of this company are sub par. During my year and half of rental with this company they were unavailable. If at any time I needed to reach my property manager, even with her cell number, they would not return phone calls. I could reach the front office who would simply every time transfer me to a voice mail box. During my move out I contacted cell phone numbers, office, and even the assistant to my property manager 17 times over a 4 day span and still have not received a call back one month later.
I understand they word their rental agreements so they can take most if not all of your deposit. I asked several times to have a move out inspection done and was told we won't do that. The reason why is so they can make up charges to charge you. When I asked for the corporate number I was told by the front office administrator, "i can't give you that number". Why would a company do a move in inspection to protect their own interest but deny a paying customer to do the same with a move out inspection. I have been charged for carpet cleaning which I had done before i moved out. scuff marks????? This place was cleaned for 2 days with magic erasers over every inch of the location just to make sure no "scuff marks" or finger prints were left behind. I have made a call in requesting the receipts and once again can not get a call back.
If you are looking at a rental home I strongly suggest you do not use this company. They are only good at answering your calls when you are looking to rent from them. Even when we asked if they could show us some of their other unit's because we wanted to find a larger location that would fit our family, I was told by my property manager to contact the listing manager because she was to busy. To busy to take care of your customers??? Come on Lindsey. You know in a year and a half of rental with you I never even met you. Must be a relaxing job when you do not have call, contact, see, or do any work for your clients.
Very Dissatisfied Customer,
Jeff Purdy
more