Roto -Rootor Plumbers Houston 8/10/2011 - Had our a/c drain back up into the upstairs lavatory which overflowed. Called one plumber who sent someone on overtime yesterday. Guy gave up after an hour and said he called the office and they would send someone else. Didn't hear back from them for 2 hrs so had them paged and they said they weren't planning on sending anyone else. In the meantime, no a/c. Called Roto-Rooter Plumbers of Houston, they gave us a 4-hr window, guy showed up in less than 2 hours and stayed for 2 hours. He was very courteous and although he was not able to complete the job at the time he was able to clear the line enough for us to turn the a/c back on. He explained we needed to run a camera through the line to see the exact problem. They had someone here promptly this morning, very knowledgeable, courteous. Both techs explained everything very well.
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