If I could rate it in the negatives, I would. I have been to many spas throughout the US. It is by far subpar and doesn't deserve the name of a "day spa". It changed ownership in May and the new owner/President is a joke. Not only did the spa not deliver on a relaxing and joyous experience, his attitude regarding it was both unprofessional and in dire need of basic customer service etiquette. There was no relaxing time provided and the guests were to blame for not requesting this. The facility wasn't clean. The shower area was actually dirty from the last person that had showered. The floors were dirty. The reception area was cluttered. The staff was grossly untrained. Robes were not given prior to being shown the room. The experience was by no means a relaxing experience it was more of a "get them and out" mentality. I had visited countless times before new management and always given the option of a locker and relaxing in the tranquility room. This was NOT an option on this visit. I will NEVER return and always tell people to find another one and not waste their money. Keep your money!!!
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