When our Trane 3-ton AC unit stopped putting out cool air on a Saturday during a Texas summer, we called Williams Home Maintenance. The tech that came out (Scott Newberry) diagnosed the problem as a faulty 30/5 dual-run cap and a blown compressor. With an $80 service call fee, we were charged $276 to change the cap (later I learned this part should cost around $100). He stated we needed a new compressor, and that it would probably cost around $2800 if it wasn't covered under the 5-year manufacturer warranty . Because it was a Saturday, all he could do was replace the dual-run cap. He said his company would call Trane and check on warranty Monday, and call us back. He left our unit running, and on Sunday morning it was 68 degrees in the house, which was very unexpected because we thought the compressor was blown. On Monday, no one from Williams called us. I finally called them around 4:50pm and an office staff member named Heidi reported she didn't know that they needed to call Trane, a
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