I've now bought 6 new vehicles from Performance over the years, with 4 from Performance BMW. The service department there is among the best I've experienced anywhere. They are friendly and very focused on the customer. I'm also aware that they regularly have work sessions where they work through any issues and exceptions that have happened, so they are always working to ensure service levels continue to be good.
Another characteristic that is different here than at some other dealers is that there is always one person who handles your visit- from check in, though keeping you updated with status, through checking you out when the work is done. This compares with some other dealers in the Raleigh-Durham area where I've felt like I was continually being ""thrown over the wall"" to the next person, and often that next person had no idea what my circumstances were- with less than acceptable results.
Net: Even though I live in downtown Raleigh, it's well worth the drive to Chapel Hill to Performance BMW when I need any type of service for my car.
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