DO NOT HIRE THIS COMPANY: Quick talking shady people. These people are theives and liars. The salesman lied to us, when I called to cancel, I was told they would keep my deposit even though they wouldn't dispute the lie. Unbelievable! Zero customer service!! When I called to place an order... they were quick to jump on the call...when I had a problem... It took 3 days and 7 phone calls that went to God knows whose voice mails.
And btw, they are not the best price in town...you can do better!!
This is what the BBB says about Mesa:
152 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Advertising / Sales Issues 25
Billing / Collection Issues 15
Problems with Product / Service 88
Delivery Issues 18
Guarantee / Warranty Issues 6
Additional Complaint Information
Some complainants allege delays with deliveries and installations of new garage doors, or that the company sells out of stock items contributing to excessive wait times for customers. Other customers complain the company fails to refund deposits on canceled orders, or that warranty work is not completed in a timely manner due to unavailable parts, discontinued models, or the company's failure to return call or otherwise respond to service requests. Some customers complain that the company fails to show for scheduled warranty or installation appointments and fails to cancel appointments with them. A few customers complain of faulty repairs or installations. The company responds to all complaints by providing requested services, returning deposits for uninstalled doors and in some cases by apologizing for the quality of services.
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