I waited a month to write this to be sure that I was no longer upset over the situation that caused us to leave. I have never been treated worse by any service individual as I was here.
We have taken our cats and dogs to Dr. Darch for years. He may not be the most personable vet but we were always pleased with him and his care of our animals.
We decided to change though due to some of his new staff members and their lack of customer care.
We had to head out of town unexpectedly and our 4 dogs were due for their rabies while we would be gone. I quickly took them in for just their rabies,since we were leaving the next day. Finances were tight because we had to buy airline tickets unexpectedly so we just did the rabies, not full visits for them. I was told that was fine over the phone.
When we got home we only had 2 of the 4 tags and papers in our bag. I went back in that next morning and told them the situation. The girl at the front became very defensive, stating loudly that this was my fault not hers. I then asked for duplicates and told her They may have fallen out when I got out of my car. (I thought this would make her less defensive)
She became more upset and told me, ""you have no idea how much work you are making for me"" and coldly added, ""and you only brought them in for rabies shots"" Her tone was very critical. She continued to chastise me as if she thought I was an irresponsible pet owner.
She made rude comments on the number of animals that we have. (4 dogs and 3 cats - we live on 13 acres)
She made a lot of rude and judgmental comments in regard to the number of animals we used to have but no longer do. ""You can't believe the number of cards I had to pull from your file. (8) She did not stop to see that they were puppies that we had in for their shots and had sold. She commented loudly at how many animals we ""had gone through"" The other customers in the lobby were just staring at her with their mouths open. I was in tears and asked for Dr. Darch. He came gave me duplicates in less that 3 minutes.
I don't know if she was having a bad day but her actions were totally unacceptable. We have voted with our feet and have switched vets.
Ironically, we have been going to Dr. Darch for so long because his prices were always so low. Now that we have switched, we realized that he is not the lowest. Our cats monthly allergy shots are 20 dollars less at the other local vet we are now with.
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