They lost an item of mine and when I asked them about it, they were very rude. They did not offer any kind of compensation, even a small discount. The worst part is they were in violation of their own policy (on the back of the ticket) but they wouldn't even admit that it was possible that they lost the item. The ticket identified one more item than I received, and I know exactly which item it was that they lost, and yet, they insisted that it was impossible for them to have lost it.
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