Took my 2002 Honda Shadow ACE to Kent Honda in New Braunfels in 7/2011 for a new rear tire. I had been using this shop happily for the past five or so years with nothing but good things to say. Upon picking my bike up (over a week delayed on their part) I noticed a brand new shiny gouge on my custom chrome drag handlebars. I called the service guy over to have him look at it and he confirmed that was exactly where the securing device (hook) was placed as the smudge marks were also visible. He did not take pictures nor create an incident report even with my request to do so. When I got home I also noticed the brand new tire was 6 lbs low in pressure and the chain was tightened crooked, all signs of an inexperienced or hurried mechanic. I called the store manager shortly thereafter, we met in person, and at the end of the discussion he denied how his shop could be at fault even with the other noted service flaws. The hook fit right into the gouge! I shouldn
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