I have food intolarences due to a recent developed health problem. I called and spoke with the manager to see if they can accomodate someone with food allergies. All i needed was grilled fish on a separate pan so it won't touch the grill with other seasonings, and my fish to be prepared with butter or canola oil but not olive oil. The manager said it's simple and asked me to put a note in open table when making my reservation. I made a note, and also explained to the waitress that i wanted a plain fish w/ no olive oil, and plain steamed broccoli without any seasoning, especially no pepper. She assured me that it was no problem. Our food was delivered and i started eating my fish when my friend asked me how come my fish has grill marks. It took 10 minutes for our waitress to show up so i can ask her. She assured me that those were not grill marks! #1 request ignored. After insisting, she finally took the fish to ask the chef. In the meantime i started eating my broccoli which was full of pepper. #2 ignored. My throat starting burning and i had to ask her again. She casually said they'll make another plate for me. By then my friends were almost done with their food and she pretended like it was no big deal and as if i haven't explained her how i didn't tolerate these items. She never apologized just a bunch of excuses. In the meantime, next table there was a rude couple who accused our table for making a big deal of the issue. They insulted me and my friends. The manager came to apologize but at this point the whole night was a nightmare. I had food related pain for two days now. I have once again realized, there is no service like the one you'll get at simple Houston's or at Ruth Chris Steakhouses. Ocean avenue has mediocre food, and mistakes happen in the kitchen. But food allergies if mentioned 3 times, needs to be taken a little more seriously.
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