My family had Lies for nearly 4.5 years. A couple of years ago things really started getting bad. First, we got a new driver and he was the worst. Emptying trash as he would put it in the truck and then scattering some of the debris around in the road. He refused to pick up what he scattered. We never knew when this driver would show up, it could be late morning but as late as 6 in the evening on our pickup day. The driver had the audacity to throw our trash can into another neighbors yard or even throw it down in the middle of our driveway. Keep in mind I had been gone and had to get out of my car with a broken foot to retrieve this trash can. I called and asked the office if it was their policy to put a trash can in the middle of the drive so a car can not get into their drive. The lady I spoke to was very unprofessional in her language and attitude.
But the BIGGEST thing that really upset us is when we canceled our service on May 9, 2011. We asked for our refund of unused money that was paid on March 28, 2011. We were told that our refund would be issued to our mailing address in 6 - 8 weeks. I called late this morning July 28, 2011 and was informed that I never asked for my refund on the remainder of my bill. I informed this female in fact I had asked for a refund on canceling my service. This lady that I spoke with this morning told me that she would note my account and it would be paid whenever.
My husband and I were so furious that we sent a certified letter and gave the business 1 week to refund our money before we make more complaints with the BBB. If you are looking for a good trash service, this isn't it. They keep raising the price of their service and it gets worse as time goes on, and their office staff is quite good at making excuses not only for themselves but the other employees as well.
But to put things simple, STAY AWAY FROM THIS COMPANY AT ALL COSTS! There are better haulers out there that believe in customer service and satisfaction.
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