We just moved into our new home over the holiday weekend. We soon found that the drains were not draining...a house full of people and no available showers or toilets. I called customer service on the morning of July 4th and asked for help. The agent on the line was very reassuring and comforting...she put me at ease with the situation and had someone out promptly. Dustin was the first to arrive and got to work immediately...he was very professional, friendly and informative. Eugene and Hugo came to assist with the work once it was determined that the problem was on the city side. Wouldn't you know it...they also displayed the same attributes as Dustin. Amazing! Great customer service on July 4th. Most people don't want to work on a holiday, but they didn't seem to mind at all. They were truly focused on getting our situation taken care of. They spent their July 4th with us fixing our plumbing!! They made sure that we understood what was wrong, what needed to happen, and what steps we would need to take from that point. The customer service overall was impeccable...please give these people some recognition for the fantastic job they did. We will definitely share this experience with everyone we know! Thank you...Thank you...Thank you!!
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