Needed a plumber to fix our water heater. The part needed to repair the heater was no longer available and the technician went out of his way to help us. He suggested to call the manufacturer because he found out that the model we had experienced problems with the thermocoup. I took his advice and the company sent out a replacement kit free of charge. Another tech repaired the tank whenever we received the kit. Both techs were very nice and polite and took the time to help us. Also the office kept us informed of the expected arrival times. I was very satisfied with this Pittsburgh based Roto-Rooter.
more