Called to cancel massage appointment due to scheduling conflict with therapist hours. I gave them other options on my schedule availability. 24 hours later I did not hear back from the salon. When I spoke to the owner and explained my disappointment and frustration, she did apologize but did not offer any incentive for me to give them a second chance. The owner hung up on me when I asked her what incentive was she going to give me to try and reschedule this apppointment. Just plain rude. Lost a new customer and I will tell everyone I know. I will go back to Massage Envy.
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