I called Scottie several years ago--after I heard a good review from a Tucson friend and Scottie is TERRIFIC! She told me short & long term information of which the vast majority was correct! Best of all, it was easy to talk to her--just like speaking to a good friend....After the call, I received a tape on the conversation we had, which I referred to for years afterward....I can't imagine how or why anyone would have a negative review...!
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