Everything negative that you have read about the manager's attitude is correct. It does seem as though he goes out of his way to alienate people. Despite a very peaceful conversation that I had with him not long ago regarding his brashness he still persists in conducting himself in a way that really turns people off.
This attitude seems to have spread to all of the employees who seem to be under his influence. Many times they act as though they are afraid to be polite, especially when he is around.
Given this culture individuals (especially those with children) should consider going to a nearby chain store for rentals, to receive lessons, etc. as they are much friendlier and more knowledgeable.
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