I was floored by the amazing service at Berli's. My Range Rover was damaged in an unfortunate incident and I was referred to this shop by my dealership. I met Mr. John Perez over the phone and he guided me through a long process of obtaining an estimate for damages. The adjuster assigned to my case was not so easy to deal with and he made up for it with his amazing customer service and kindness. Even after my car was determined totaled, his positive attitude shined through and he never changed a bit consdering they would not be repairing my car. Even more amazing, after I picked up my vehicle, he called me on my cell to ensure I made it safely to the destination where my car was to be stored. Who does that??? It is obvious that Berli's has trained their staff to be friendly and caring to customers as this was my experience with each person I came in contact with. ""Simply refreshing"" is how I would describe my experience at Berli's!!
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