Before triple sss polaris moved into their new building I took my Scrambler in to have some clutch springs changed out to try to make the scrambler climb a little better out at the Dunes. The Quad had a lot of performance work done to it but just wouldn't climb without the power dropping off as soon as you start the hill. I believe the Technician's name was Spanky. When he was done with the clutch he rode the bike and after the test ride he pulled up and said "" I believe this is probably the fastest scrambler I have ever rode"". So I was pretty happy about getting the work done right up until I was handed the bill, then I felt like I was being raped. However the reason for this review is this. So we go out to the lake and play on the polaris wave runners and lose a choke knob. Come home and the next day headed back out to willard bay, so we stop in to triple sss and purchase a new knob for 14 dollars and some change. A pretty good amount of money for a small choke knob, however its a recreational item so I get it, every thing is always over priced for recreation items always been that way no matter where you go I can live with that. So then I ask can we use a small phillips head screwdriver so I can put it on real quick rather than run all the way back home because I don't carry a phillips that small in the tool kit. Would only take me a half a minute to put this small screw in to hold the knob on right? The parts guy tells me NO you will have to pay the service guys to put it on because this is how they make their living and they will charge me at least a half hour labor for the job!!! Are you kidding me? Do you know how many craftsman screwdriver sets you can buy for a half hour of their labor rates for one tiny choke knob screw? Is this really how you want to treat your customers for real. Needless to say this is why I ride a Harley Davidson. Now don't get confused I didn't say Harley is the best But they always treat me with respect and are happy to see me when I'm in there. And if you need to use a small phillips for a half a min. to turn a tiny screw in they will be happy to help. And by the way Layton cycle's customer service is just as terrible as triple sss. I'm 49 years old and come from a time when businesses use to earn your business because they care and appreciated you coming in, unfortunately triple sss is doing to well to give you that kind of service anymore.
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