I decided to try Liberto out when I needed a few dresses cleaned before I went out of town. When I got there, I made sure to show them the spots on two dresses. One was a coffee spot and the other was a grease spot, something that my normal cleaners have never had a problem with. After I pointed out the stains the guy at the desk put neon orange arrow stickers on my clothes pointing to the spots. When I got the dresses back I felt like they hadn't even been cleaned. None of the spots had been removed, and the clothes didn't even feel clean. Please keep in mind that these are just nice, high quality cotton dresses, not silk or some sort of fragile material. When I called to let them know, the manager was less than apologetic and went on to tell me that they only remove stains if their customers tell them to. I responded by saying that if I had pointed out the spots to them, wasn't it obvious that I wanted to get them removed? The manager told me no, and said that if I wanted the spots taken out I would have to come back again and tell them to get the spots out (um, wasn't that what I originally did when I brought you my clothes?).
I think the worst part of this entire thing was that I would expect service like this from a hole in the wall dry cleaner, but this place charges a LOT! They're as much as One Cleaners in Metairie but One Cleaners actually REMOVES spots from clothes and does a fantastic job. Also, pick up and delivery is included in the fee AND the staff is ALWAYS really nice and helpful if I have a problem!!! Liberto is literally the worst Dry Cleaners I have ever used and I will NEVER go back there again.
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