Do yourself a favor. Even if you are moving cross country like I did, rent a truck and do it yourself before you ever hire White Glove Moving Company.
I hired White Glove Moving Co. because of the many good reviews I read online. That was not a good reason to hire them based upon my story. I talked to the sales person and we went over everything I owned to get an estimate. I was moving from SC to Texas and since I had to pay for it myself, I chose to pack everything myself to curb costs. So my first mistake was to pack a lot of small to medium size boxes which are easier to carry than a few huge ones. Unbeknownst to me, they gave me a quote and once I hired them and they came to move my items, they saw I had more boxes than they thought (80 more). So they decided to charge me $1400 more for that because they don't move by weight but by volume which is unlike every other mover. I was shocked and angry that if I didn't pay them the extra money, I wouldn't get my stuff. The cost of the move was expensive enough without their added costs.
The extra money was bad enough but what was worse is that I did NOT get my items for 3 weeks!!!! Can you imagine moving to another state and waiting 3 weeks to get your clothes, beds, furniture, kitchen items, T.V., computer, etc?! My husband and I had to sleep on a blow up bed and had nothing else...to sit on, to cook with and very limited clothing!!
I kept calling and writing White Glove and asking them where our items were. Each time, they either wouldn't answer or would tell me that they had 14 business days to get us our stuff. I told them that since they worked 7 days a week, it was well past 14 business days. They disagreed and kept saying that I would get my items soon.
Finally, I demanded an answer and they told me that they picked up my items in SC, dropped it off in NJ and waited until they were going to move other households west towards Texas before moving my stuff. So my household was sitting in some warehouse in NJ for nearly three weeks while I had to pay extra to 1. have it moved and 2. to eat out, buy new clothing and other necessities just to survive three weeks without anything!! Are you kidding me?!!
And do you think for all my inconvenience and upset that they would cut me a deal on the cost? No WAY!
In addition, they had a couple of guys moving the items that took at least 14 hours. One of the guys moved slower and was lazier than anyone I met and the other guy said that they just hired the guy locally and that he never moved a house before!! I paid thousands of dollars for this type of service?!
I think they are big scam artists, liars and deceitful to the public and should be fined for their misrepresentations, misinformation and misdeeds to the public. What a sham.
I am spreading the word not to ever bother with this company that claims it's customers are number one. The only number one for them is themselves and their bank accounts.
DON'T HIRE THEM!!
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