Most unprofessional business I have EVER encountered. The woman on the phone (Amy) actually said ""I don't know why you think I would know the details of your order - the guy that knows is not here - I can't help you."" With a rude and defensive attitude in answer to my inquiry as to why something I ordered weeks ago was not installed, nor had I been contacted.
Check out their BBB (not accredited) rating: (citysearch would not let me post the link so you need to google ""BBB Actiona Appliance Denver"" and read - here are the details:
From BBB's website:
Factors that lowered Action Appliance, Inc.'s rating include: 119 complaints filed against business Length of time business has been operating. Response to 119 complaint(s) filed against business. Resolution of complaint(s) filed against business. BBB has sufficient background information on this business.
The BBB has noticed a pattern of complaints concerning repair issues as well as customer service issues. Repair issues allege inferior repair (i.e. appliance breaks down again shortly after repair), repairman arrives late or does not show up at all, multiple service calls are required to repair the same problem, and repairmen using incorrect parts and misdiagnosing original problems.
Customer service issues allege rude behavior by company personnel, failure to return consumer's calls, hanging up on consumers and not informing consumers of a 25% restocking fee for parts not used/cancelled.
You will likely be sorry if you use this business - they are very unprofessional and show a lack of concern for customer service or satisfaction that I have never encountered.
more